What we receive and how we receive it

Details you provide

When you purchase, create an account, contact us, or subscribe to communications, we may receive:

• Your name, email address, phone number, and billing and delivery addresses.
• Order contents, selected product variations, transaction references, and payment status.
• Account information and preferences associated with features you choose to use.
• Support correspondence, photographs, videos, and device details you submit to explain a product issue.
• Marketing preferences and reviews you choose to share.

Information associated with browsing

Our platform and enabled service providers may collect IP addresses, browser and device characteristics, approximate location inferred from an IP address, referral information, page interactions, and cookie or similar identifiers.

Information from service providers

Payment providers, delivery partners, and other providers may supply transaction confirmations, fraud indicators, tracking updates, or delivery outcomes needed to manage your purchase.

How information supports your purchase

• Orders: administering checkout, confirming payments, preparing shipments, and managing returns or refunds.
• Customer assistance: responding to questions and investigating product or delivery issues.
• Store operation: maintaining account, cart, checkout, and preference features.
• Security: identifying suspicious activity, reducing fraud, and protecting accounts and store systems.
• Improvement: reviewing usage and customer feedback to understand how the store performs.
• Marketing: sending promotional communications or supporting advertising where enabled and permitted by your choices and applicable law.
• Legal administration: maintaining required records, responding to lawful requests, and handling disputes.

Where a legal basis is required, processing may rely on performing a contract, meeting a legal obligation, your consent, or legitimate interests balanced against your rights. Where consent is the basis, you may withdraw it without affecting earlier lawful processing.

Payment details and transaction records

Payments are handled through the payment services offered at checkout. Those providers process the information needed to authorize and complete a payment.

We receive the transaction information made available to merchants, such as payment status, reference numbers, and limited payment-method details where provided. This does not necessarily include the full payment credentials entered with the provider.

Do not email us your full card number, card security code, account password, or one-time verification code. Remove sensitive details from screenshots before sharing them with support.

Who may receive information

We disclose information relevant to the work performed by the following categories of recipients:

• Ecommerce hosting and technology providers, including Shopify.
• Payment processors and fraud-prevention services.
• Fulfillment providers, shipping carriers, and delivery-support partners.
• Customer-service, communications, and technical support providers.
• Analytics and advertising providers, where those services are enabled and permitted.
• Professional advisers, public authorities, or other parties where reasonably necessary for legal obligations or protecting rights.

Information may also be disclosed as part of a proposed or completed business transfer, subject to appropriate safeguards and applicable legal requirements.

This notice does not grant unrelated third parties unrestricted use of customer information. A recipient’s role and permitted processing depend on the service and the applicable agreements and law.

The platform supporting our store

Shopify provides the ecommerce platform used to operate this store. Information submitted through the storefront may be processed by Shopify and its providers to support platform functionality, checkout, security, and other services described in its privacy notices.

Shopify may act on our behalf for some activities and have its own responsibilities for others. Its processing depends on the services and features involved.

For further information, visit Shopify’s Privacy Policy and Shopify’s privacy controls .

How website preferences and activity are recognized

Cookies, local storage, pixels, and similar technologies may be used by our platform and enabled integrations. Depending on the store configuration, their purposes include:

• Essential functions: supporting cart, checkout, account access, and security.
• Preferences: remembering choices such as language or region.
• Analytics: measuring store performance and understanding browsing patterns.
• Advertising: measuring campaigns or supporting relevant ads where enabled.

Where required, non-essential technologies are subject to consent before use. Use the cookie or privacy preferences available on the store to manage your choices. Browser settings can also restrict cookies, although this may affect some shopping functions.

Shopify provides information about its cookies at shopify.com/legal/cookies . Additional integrations may use their own technologies.

Choices about marketing and data sharing

If advertising integrations are enabled, identifiers, device information, browsing activity, or purchase events may be disclosed to help measure or personalize advertising. Under some privacy laws, these activities may qualify as a “sale,” “sharing,” or targeted advertising even when no money is exchanged for the information.

Where applicable, you may opt out using the store’s privacy choices or contact us at service@ravzenia.com. Requests will be handled according to the law that applies to you.

Where legally required, a recognized Global Privacy Control signal is treated as an applicable opt-out request for the browser or device sending it. It does not necessarily identify activity on other devices or accounts.

A browser’s “Do Not Track” setting is distinct from Global Privacy Control. We do not promise that enabling DNT disables all cookies or every form of processing. Essential transactions and security functions may still require information.

Service messages and promotional emails

We use your contact details for order confirmations, shipment information, support responses, and other necessary purchase-related messages.

Promotional emails are sent where consent or another permitted basis applies. You can stop promotional messages by following the unsubscribe instructions or emailing us.

Opting out of marketing does not stop essential communications about an existing purchase, refund, security issue, or support request.

Product data may have a separate privacy notice

Some products may connect to a companion app or third-party service. Pairing, activity records, wellness measurements, and location features may be handled under that provider’s privacy notice.

Buying a wearable or tracker from our store does not by itself mean we receive its sensor readings, location history, or app account information. Review the relevant app’s permissions and notice before enabling its features.

If you voluntarily send diagnostic or wellness information to support, share only what is needed to explain the issue. Do not send unrelated medical records or other people’s personal information.

Retention and protective measures

We retain personal information for as long as reasonably needed for the purposes described here, including fulfillment, support, accounting, fraud prevention, and legal requirements.

Retention periods vary with the information involved, the purchase or support history, and applicable recordkeeping obligations. Information may be deleted or de-identified when no longer needed.

We use reasonable organizational and technical safeguards appropriate to the processing involved. No website, transmission method, or storage system can be guaranteed completely secure.

If a security incident triggers a notification obligation, we will notify affected individuals and relevant authorities as required by applicable law. The timing and content depend on those requirements.

Information may cross borders

Our company is based in China, and Shopify and other providers may process information in additional countries. Your information may therefore be handled outside your place of residence.

Where applicable law requires safeguards for an international transfer, we use the relevant lawful mechanisms, such as recognized contractual safeguards or other permitted transfer arrangements. Contact us for information about safeguards relevant to your request.

Ask about the information linked to you

Depending on your location and the law applicable to our processing, you may have rights to:

• Request access to or a copy of personal information.
• Correct inaccurate or incomplete information.
• Request deletion, subject to lawful retention requirements and other exceptions.
• Obtain portable information or restrict or object to certain processing.
• Withdraw consent or opt out of certain marketing, sale, sharing, or targeted-advertising activities.
• Appeal a request decision or complain to a supervisory authority where applicable.

Send requests to service@ravzenia.com. We may need to verify your identity or an authorized agent’s authority before disclosing or changing information. We will request only information reasonably necessary for that verification.

We respond within the time required by applicable law. Exercising a protected privacy right will not result in unlawful discriminatory treatment.

The store is intended for adult purchasers

Our storefront is not directed to children under 13, and we do not knowingly collect their personal information through the store.

If you believe a child has supplied personal information, contact us with enough detail to investigate. We will take appropriate steps to remove or otherwise address the information as required by applicable law.

Other services and future changes

Links to external websites or services lead to providers with their own privacy practices. Review their notices before submitting information or using their features.

We may revise this policy when our practices, services, or legal requirements change. The update date appears at the top of this page. We will provide additional notice or seek consent where applicable law requires it.