What happens before dispatch

Please allow 2–4 business days for order review, item preparation, and packing. During holidays or periods of higher order volume, preparation may take up to 5 business days.

We use fulfillment partners to prepare and dispatch orders. Shipment origin and routing may vary by product and destination.

Business days generally mean Monday through Friday, excluding applicable public holidays. Our business operates around the clock, but warehouse and carrier schedules determine when orders are processed and transported.

A flat rate for eligible destinations

Standard shipping costs US$5.99 per order, regardless of the destination selected from those available at checkout. Review the shipping charge and delivery address before completing payment.

Delivery availability depends on the item, destination, and carrier service. Some battery-powered electronics may require specific shipping routes or may be unavailable for certain destinations.

Allow time for preparation and transit

The estimates below cover transit after dispatch. Add the order-preparation period when planning your expected arrival window.

These windows are estimates rather than guaranteed arrival dates. Customs inspections, local holidays, weather, remote-area delivery, and carrier disruptions can affect transit.

Tracking your order

After dispatch, we will send a shipment confirmation to the email address provided at checkout, including the tracking information.

Allow 1–3 business days for initial tracking activity to appear. A label-created status means shipment details have been registered; it does not necessarily confirm that the carrier has collected the parcel.

If tracking remains unchanged beyond that initial period, or the estimated delivery window has passed, email service@ravzenia.com with your order number so we can investigate.

Check the requirements at your destination

Unless checkout expressly states that duties and import taxes are included, these charges are not prepaid. Any import duties, taxes, or clearance fees assessed on arrival are payable by the recipient.

Customs authorities determine whether charges apply and may request additional information before releasing a shipment. Please respond to carrier or customs requests promptly to help avoid further delays.

Contact us if you need shipment information for a customs inquiry. Customs processing can extend the delivery estimates shown above.

Contact us promptly if your plans change

To request an address correction or cancellation, email service@ravzenia.com within 12 hours of placing your order. Include your order number and the requested change.

Requests are subject to the order’s fulfillment status. We cannot guarantee a change or cancellation once preparation has begun, even if your request arrives within the 12-hour window.

Check your address carefully before payment, including apartment numbers and postal codes. If an address issue leads to a failed delivery or returned parcel, contact us to review the available options and any applicable redelivery charges.

If your parcel needs attention

Damage on arrival

Please report shipping damage within 72 hours of delivery where possible. Send your order number and clear photos of the item, outer packaging, and shipping label. Keep the packaging while the issue is reviewed.

Once shipping damage is confirmed, we will arrange a replacement at no additional charge. The requested reporting period helps us investigate promptly and does not remove any rights that apply to your purchase.

Confirmed loss in transit

If the carrier confirms that your parcel has been lost in transit, we will arrange a replacement at no additional shipping charge.

Marked delivered but not located

Check the delivery location, household members, building reception, and any safe place used by the carrier. If the parcel is still missing, contact us with your order number and tracking details so we can help request a carrier investigation.

Unexpected delay

A delayed tracking scan does not automatically mean a parcel is lost. If your estimated delivery window has passed, contact us so we can check the shipment status and discuss the next steps.